At Daisy Beauty and Wellness, we strive to provide the highest quality services and customer satisfaction. However, we understand that sometimes plans change, and you may need to cancel or request a refund. This Refund & Cancellation Policy outlines the terms and conditions for cancellations, refunds, and rescheduling.

1. Appointment Cancellations

1.1. Cancellation Notice: If you need to cancel or reschedule your appointment, we kindly request that you provide at least 24 hours’ notice. This allows us to offer the appointment slot to another client.

1.2. Late Cancellations: Cancellations made within less than 24 hours of the scheduled appointment time may incur a cancellation fee of up to 50% of the service cost.

1.3. No-Show Policy: If you do not show up for your appointment and have not provided prior notice, a no-show fee of 100% of the service cost may be charged.

2. Refund Policy

2.1. Service Refunds: Due to the personalized nature of our services, we do not offer refunds once the service has been completed. If you are dissatisfied with the service provided, please notify us immediately, and we will do our best to address your concerns.

2.2. Product Refunds: If you have purchased a product from Daisy Beauty and Wellness and wish to return it, the following conditions apply:

  • The product must be unused, unopened, and in its original packaging.
  • Returns must be made within 7 days of purchase, along with the original receipt.
  • Refunds will be issued in the original form of payment or as store credit, at our discretion.

2.3. Non-Refundable Services: Certain services, such as promotional offers, packages, or special deals, are non-refundable. These services will be clearly marked as non-refundable at the time of purchase or booking.

3. Rescheduling Policy

3.1. Rescheduling Appointments: If you need to reschedule your appointment, please contact us at least 24 hours in advance. We will do our best to accommodate your request based on availability.

3.2. Late Rescheduling: Requests to reschedule made within less than 24 hours of the appointment may be treated as a late cancellation and may incur a fee as outlined in our cancellation policy.

4. Gift Cards and Vouchers

4.1. Non-Refundable: Gift cards and vouchers purchased from Daisy Beauty and Wellness are non-refundable and cannot be exchanged for cash.

4.2. Expiration: Gift cards and vouchers are valid for a specific period as indicated on the card or voucher. Expired gift cards and vouchers will not be accepted.

5. Exceptional Circumstances

5.1. Health and Safety: If you are unable to attend your appointment due to illness, injury, or other health-related issues, please inform us as soon as possible. We will work with you to reschedule the appointment without any penalties.

5.2. Force Majeure: In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics), Daisy Beauty and Wellness reserves the right to cancel or reschedule appointments without prior notice. In such cases, clients will not be charged cancellation fees, and any prepayments will be credited to their account for future use.

6. How to Cancel or Request a Refund

6.1. Contact Us: To cancel an appointment, request a refund, or reschedule a service, please contact us via:

6.2. Processing Refunds: Refunds will be processed within 7-10 business days from the date of approval. You will be notified via email once the refund has been processed.

7. Changes to This Policy

7.1. Policy Updates: Daisy Beauty and Wellness reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the revised policy.

By booking an appointment or purchasing products from Daisy Beauty and Wellness, you agree to the terms and conditions outlined in this Refund & Cancellation Policy. We appreciate your understanding and cooperation.

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